Cookie Policy for Moderná Služba

Last updated: October 26, 2023

This Cookie Policy explains how Moderná Služba ("we", "us", or "our") uses cookies and similar tracking technologies on our website modernasluzba.live (the "Website"). By using the Website, you consent to the use of cookies in accordance with this policy. If you do not agree, please disable cookies as described below or refrain from using the Website. This policy is designed to comply with applicable laws, including the General Data Protection Regulation (GDPR) and the Slovak Act on Electronic Communications.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how the site is used. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).

Cookies may be set by the website you are visiting (first-party cookies) or by third parties (third-party cookies), such as analytics or advertising services. They serve various purposes, including authentication, security, personalization, and performance monitoring.

2. How We Use Cookies

We use cookies to enhance your experience on our Website, understand how you interact with our content, and improve our services. Specifically, cookies help us to:

  • Recognize your device when you return to our Website, making navigation faster and more personalized.
  • Remember your preferences, such as language settings or form data.
  • Analyze website traffic and usage patterns to identify trends and improve functionality.
  • Deliver relevant advertisements and measure their effectiveness.
  • Ensure the security of your session and protect against fraudulent activity.

We do not use cookies to collect personal information without your explicit consent, except where necessary for the functioning of the Website.

3. Types of Cookies We Use

We categorize cookies into the following types based on their purpose and duration:

3.1 Essential Cookies

These cookies are strictly necessary for the proper functioning of the Website. They enable core features such as security, network management, and account access. Without these cookies, the Website cannot operate effectively, and some services may be unavailable. Essential cookies are typically session cookies and do not require your prior consent, as they are exempt under GDPR. Examples include:

  • Session ID cookies to maintain your login state.
  • CSRF (Cross-Site Request Forgery) protection tokens.
  • Load balancing cookies to distribute traffic across servers.

3.2 Performance and Analytics Cookies

These cookies collect information about how visitors use the Website, such as which pages are visited most often, how users navigate between pages, and if they encounter errors. This data is aggregated and anonymized, meaning it does not directly identify you. We use this information to improve the performance and usability of the Website. We may use third-party analytics services, such as Google Analytics, which set their own cookies. These cookies require your consent before being placed.

Examples include:

  • Google Analytics (_ga, _gid, _gat) – used to distinguish unique users and throttle request rates.
  • Hotjar cookies (_hjSession, _hjIncludedInSample) – used to analyze user behavior through heatmaps and session recordings.
  • Facebook Pixel – used to measure the effectiveness of our social media campaigns.

3.3 Functional Cookies

These cookies allow the Website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features. They may also be used to provide services you have requested, such as watching a video or commenting on a post. Functional cookies are not essential, but they improve your experience. We will ask for your consent before placing these cookies.

Examples include:

  • Language preference cookies (e.g., lang, locale).
  • Remembering your login details for future visits.
  • Storing items in a shopping cart (if applicable).

3.4 Targeting and Advertising Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns. These cookies are usually placed by third-party advertising networks with our permission. They remember that you have visited a website and share this information with other organizations, such as advertisers. These cookies require your explicit consent.

Examples include:

  • Google AdSense cookies (e.g., _gcl_au, _gads) – used for ad personalization.
  • Facebook Ads cookies (e.g., _fbp, fr) – used for retargeting and conversion tracking.
  • Outbrain or Taboola cookies – used for native advertising.

4. Third-Party Cookies

Some cookies on our Website are placed by third-party service providers who perform functions on our behalf. These third parties may include analytics companies, advertising networks, social media platforms, and content providers. We do not control these cookies, and you should review the privacy and cookie policies of these third parties for more information.

Notable third-party services we may use include:

  • Google (Analytics, AdSense, reCAPTCHA) – See Google's Privacy Policy at https://policies.google.com/privacy.
  • Meta (Facebook and Instagram) – See Meta's Cookie Policy at https://www.facebook.com/policies/cookies.
  • Hotjar – See Hotjar's Privacy Policy at https://www.hotjar.com/legal/policies/privacy.
  • Cloudflare – Used for performance and security; see Cloudflare's Cookie Policy at https://www.cloudflare.com/cookie-policy/.

We recommend that you review these policies to understand how your data is handled by third parties.

5. How to Manage and Disable Cookies

You have the right to control and manage cookies on the Website. You can manage cookie preferences through our cookie consent banner, which appears when you first visit the Website. You can also change your browser settings to block or delete cookies. Please note that disabling essential cookies may affect the functionality of the Website.

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. To manage cookies, you can:

  • View a list of stored cookies and delete individual ones.
  • Block cookies from specific websites.
  • Block all third-party cookies.
  • Set your browser to reject all cookies or notify you when a cookie is set.

For step-by-step instructions, visit the help pages of your browser:

  • Google Chrome: https://support.google.com/chrome/answer/95647
  • Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
  • Apple Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
  • Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-17b9-647769a8e62c
  • Opera: https://help.opera.com/en/latest/web-preferences/#cookies

5.2 Cookie Consent Banner

When you first visit our Website, a cookie consent banner will appear asking you to accept or decline non-essential cookies. You can customize your preferences by clicking "Cookie Settings" in the banner. You can also change your preferences at any time by clicking the "Cookie Preferences" link in the footer of our Website. If you consent, we will store cookies according to your choices. If you decline, only essential cookies will be placed.

5.3 Opting Out of Analytics Cookies

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. For other analytics tools, please refer to their respective opt-out mechanisms.

6. Cookie Duration

Cookies on our Website have varying durations:

  • Session cookies: These expire when you close your browser.
  • Persistent cookies: These remain on your device for a specified period, typically from 30 days to 2 years, unless deleted earlier. The exact duration depends on the cookie type and purpose. For example, analytics cookies may last up to 2 years, while functional cookies may last 12 months.

We regularly review and update the duration of cookies to ensure compliance with legal standards and best practices.

7. Other Tracking Technologies

In addition to cookies, we may use other tracking technologies, such as:

  • Web beacons (also known as pixel tags): Small invisible images embedded in web pages or emails that track user engagement and open rates.
  • Local storage: Similar to cookies but stored in your browser's local storage, used for caching data to improve performance.
  • Fingerprinting: Techniques that collect device-specific information (e.g., browser version, screen resolution, installed fonts) to identify your device uniquely. We do not use fingerprinting for tracking purposes without your consent.

These technologies may be used in conjunction with cookies to provide a seamless experience. Where required by law, we will obtain your consent before using them.

8. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), including Slovakia, you have specific rights regarding your personal data under the GDPR. These include:

  • Right to be informed: You have the right to be informed about the collection and use of your personal data, which this policy fulfills.
  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to erasure (right to be forgotten): You can request the deletion of your personal data, subject to certain exceptions.
  • Right to restrict processing: You can limit how we use your data in certain circumstances.
  • Right to data portability: You can request your data in a structured, commonly used, and machine-readable format.
  • Right to object: You can object to the processing of your data for direct marketing purposes or on grounds relating to your particular situation.

To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within one month, as required by law.

9. International Data Transfers

We may transfer the data collected through cookies to servers located outside the EEA, including to the United States or other countries where our third-party service providers operate. Such transfers are governed by adequate safeguards, such as the European Commission's Standard Contractual Clauses or the EU-US Data Privacy Framework (where applicable). By using the Website, you consent to these transfers subject to the safeguards in place.

10. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we use cookies. Material changes will be communicated through a notice on the Website or via email if required by law.

11. Contact Information

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:

  • By email: privacy@modernasluzba.live
  • By mail: Moderná Služba, Hlavná 123, 811 01 Bratislava, Slovakia
  • By phone: +421 2 123 4567

We are committed to resolving any privacy concerns promptly and transparently. If you are unsatisfied with our response, you have the right to lodge a complaint with the Slovak Data Protection Authority (Úrad na ochranu osobných údajov Slovenskej republiky) at https://dataprotection.gov.sk.

12. Specific Provisions for Slovakia (SK)

In accordance with the Slovak Act on Electronic Communications (Zákon o elektronických komunikáciách, Act No. 452/2021 Coll.), we ensure that:

  • We obtain prior consent for the use of non-essential cookies, as required by Section 63(7) of the Act.
  • We provide clear and comprehensive information about the purposes of cookie processing.
  • Users have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
  • We store your consent preferences for a period of 12 months, after which we will seek renewed consent.

For Slovak users, this Cookie Policy is also available in Slovak upon request. In case of any discrepancies between the English and Slovak versions, the Slovak version shall prevail for users in Slovakia.

13. Children's Privacy

Our Website is not directed at children under the age of 16. We do not knowingly collect personal data from children through cookies or other means. If we become aware that a child has provided us with personal data, we will delete it promptly. If you are a parent or guardian and believe your child has provided such data, please contact us at privacy@modernasluzba.live.

14. Data Retention

We retain cookie data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example:

  • Session data: Retained for the duration of your session.
  • Analytics data: Retained for up to 26 months.
  • Consent records: Retained for 12 months after your last interaction with the Website.

After the retention period expires, data is anonymized or securely deleted.

15. Security

We implement appropriate technical and organizational measures to protect the data collected through cookies against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

16. Interpretation

This Cookie Policy is part of our broader Privacy Policy, which you can find at https://modernasluzba.live/privacy-policy. In case of any conflict between this policy and the Privacy Policy, the Privacy Policy shall govern with respect to personal data processing. Capitalized terms used but not defined herein have the meanings ascribed to them in the Privacy Policy.

17. Governing Law

This Cookie Policy is governed by and construed in accordance with the laws of the Slovak Republic. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Slovakia.

Thank you for taking the time to read our Cookie Policy. We value your privacy and are committed to providing a transparent and secure experience on modernasluzba.live.